New Page 1
Course Title: ISO 20000
Information Technology Service Mgmt. Internal Auditing/Auditor and
Implementation
CEU:
2.0
Prerequisites: None
Course Time Period:
You can
take training at your own pace. You can logon and logout as many times as
needed. You can re-take the exam as many times as necessary until you pass the
exam and an online certificate is issued.
Key Session Topics:
Terms and definitions
Requirements for a management
system
Management responsibility
Documentation requirements
Competence, awareness and
training
Planning and implementing
service management
Plan service management
(Plan)
Implement service management
and provide the services (Do)
Monitoring, measuring and
reviewing (Check)
Continual improvement (Act)
Policy
Management of improvements
Activities
Planning and implementing new
or changed services
Service
delivery process
Service
level management
Service
reporting
Service
continuity and availability management
Budgeting and accounting for IT services
Capacity
management
Information security management
Relationship processes
General
Business
relationship management
Supplier
management
Resolution processes
Background
Incident
management
Problem
management
Control
processes
Management Responsibility
Documentation Requirements
Competence, Awareness and Training
Auditing
Questions for Management Responsibility
Records
Planning
and implementing service management
Auditing
questions for planning and implementing service management
Continual Improvement
Auditing
questions for continual improvement
ISO 20000
Information Technology Service Mgmt Final Exam
Certificate Issuance:
Online Certificate is issued upon completion of course and Final Exam
Courses Approval:
All courses are approved by Quality University and the certificate issued has
Quality University registered mark and certificate number.
Please follow instructions below for taking the course:
-
Make sure you create a separate login account for each person taking the
course. The name on the account should match the name of the person who is
taking the course and whose name will appear on the certificate. Once
created the contact name cannot be changed and the course cannot be
reassigned to a different name.
-
Click
on "My Courses" to see a selection of courses you have purchased that have
not yet been completed
-
Select
your course.
You can logon and logoff as many times as needed until the course is complete.
In order to continue a course already in progress after you have logged off:
-
log
into Quality University through by clicking the "My Account" link
-
Click
on "My Courses" to see a selection of courses you have purchased that have
not yet been completed
-
Select
your course. You may take the course and exam at your leisure.
You may retake the exam as many times as needed until a passing score is
achieved.
For additional questions, you may contact us at our Help/Support Link located on
the bottom of the Homepage.
Once you complete the course with a passing score on the exam you will be issued
a certificate.
Please print this cerificate for your own records. If you need to reprint a
certificate for any reason, visit the "My Courses" link and you will have an
option to reprint a certificate for any training you have completed.
QUALITY UNIVERSITY
mark is a registered trademark and should not be used by any individual or
companies without written approval of Quality University.
Computer configuration needed for the course:
-
Microsoft Internet Explorer
-
Make
sure all Pop-Up Blockers are disabled, in other words, pop-ups are allowed
-
If you
have any other issues,
please restart your computer
-
For any
troubleshooting, refer to Help/Support
at:http://www.qualityuniversity.com/commerce/misc/onsite.jsp
-
If
screen is blank, exit Internet Explorer and log back in again
Corporate Accounts and Discounts:
Please find the link listed below to access the Corporate Form:
http://www.qualityuniversity.com/commerce/misc/other.jsp
QUALITY UNIVERSITY mark is a registered trademark and should not be used by any individual or companies without written approval of Quality University.
Computer configuration needed for the course: - Microsoft Internet Explorer
- Make sure all Pop-Up Blockers are disabled
- For any troubleshooting, refer to Help/Support at:http://www.qualityuniversity.com/commerce/misc/onsite.jsp
- If screen is blank, exit Internet Explorer and log back in again
You can logon and logoff as many times as needed until the course is complete. In order to continue a course already in progress after you have logged off: - log into Quality University through by clicking the "My Account" link
- Click on "My Courses" to see a selection of courses you have purchased that have not yet been completed
- Select your course. You may take the course and exam at your leisure.
Please follow instructions below for taking the course: - Make sure you create a separate login account for each person taking the course. The name on the account should match the name of the person who is taking the course and whose name will appear on the certificate. Once created the contact name cannot be changed and the course cannot be reassigned to a different name.
- Click on "My Courses" to see a selection of courses you have purchased that have not yet been completed
- Select your course.
You may retake the exam as many times as needed until a passing score is achieved. All courses are approved by Quality University and ISO Accelerate Group.
For additional questions, you may contact us at our Help/Support Link located on the bottom of the Homepage. Once you complete the course with a passing score on the exam you will be issued a certificate. Please print this cerificate for your own records. If you need to reprint a certificate for any reason, visit the "My Courses" link and you will have an option to reprint a certificate for any training you have completed.
|