Course Title: ISO 10001:2011 (Customer Satisfaction) Internal Auditor

CEU: 2.0

Prerequisites:  None

Course Time Period:

You can take training at your own pace. You can logon and logout as many times as needed. You can re-take the exam as many times as necessary until you pass the exam and an online certificate is issued.

Key Session Topics:

ISO 10001 Quality management Customer satisfaction Guidelines for codes of conduct for organizations

Course Content

Scope and References

Terms and Definitions

General, commitment, capacity, visibility, accessibility, responsiveness, accuracy, accountability, and continual improvement Guiding Principles for Customer Satisfaction

Audit/Implementation Questions for general, commitment, capacity, visibility, accessibility, responsiveness, accuracy, accountability, and continual improvement Guiding Principles for Customer Satisfaction

Requirement for establishment and integration for Code Framework

Audit/Implementation Questions for establishment and integration for the Code Framework

Key Requirements to Determine code objectives, Gather and assess information, Obtain and assess input from relevant interested parties, Prepare code, Prepare performance indicators, Prepare code procedures, Prepare internal and external communication plan, Determine resources needed for Planning, Design and Development

Key Requirements for Implementation

Audit/Implementation Questions for the Key Requirement for Implementation

Methods for Maintenance and Improvement for Collection of information, Evaluation of code performance, Satisfaction with the code, Review of the code and code framework, and Continual improvement for maintenance and improvement

Audit/Implementation Questions for Collection of information, Evaluation of code performance, Satisfaction with the code, Review of the code and code framework, and Continual improvement for maintenance and improvement

ISO 10001:2011 Final Exam

Certificate Issuance: Online Certificate is issued upon completion of course and Final Exam

Courses Approval: All courses are approved by Quality University and the certificate issued has Quality University registered mark and certificate number.

Please follow instructions below for taking the course:

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You can logon and logoff as many times as needed until the course is complete. In order to continue a course already in progress after you have logged off:

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• Select your course. You may take the course and exam at your leisure.

You may retake the exam as many times as needed until a passing score is achieved.

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Once you complete the course with a passing score on the exam you will be issued a certificate. Please print this cerificate for your own records. If you need to reprint a certificate for any reason, visit the "My Courses" link and you will have an option to reprint a certificate for any training you have completed.

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